All sales of recharge are final and there will be no refund or exchange permitted. You are responsible for the mobile number or DTH account number you purchase recharge for and all charges that result from those purchases. Goter Web Private Limited is not responsible for any purchase of recharge for an incorrect mobile number or DTH account number. However, if a transaction has been completed on the Site and money has been charged to your card or bank account but a recharge has not been delivered within 24 hours, you may inform us by email or via the Contact Us page. In such a scenario you will be entitled to a full refund. Please include the mobile/DTH number, operator name, recharge value, transaction date and order number. Goter Web Private Limited will investigate, and if money was indeed charged without delivery, you will be refunded within 7 working days from the date of receipt of your email.
Any top-up / advance payment received from retailers / distributors / API Users which is not used for goods & services may be returned. After one month of deposit, the retailer / API User must give a refund request; once received, the balance amount will be refunded within 15 to 20 working days via the same source.
We have a 24x5 (excluding Saturday and Sunday) billing system available for NEFT and IMPS. Remember, we only accept payment directly from your bank, not from any 3rd party website or company. Sometimes billing may take up to 24 working hours.
Minimum Balance
API Users must maintain a minimum account balance of Rs. 500 — this is refundable.
No Refund Policy
We do not have any general refund policy; funds transferred to us will never be refunded. Kindly test our services well before making any future transactions.
Payment Gateway Refund Policy
We will process the refund the same day via the same source. Kindly contact the partner payment gateway or wait for the credit.